Riot Support - League of Legends Server Status

Riot Support - League of Legends Server Status

A connection issue mostly affects the connection between your computer and a League of Legends server. It might occur during selecting the champion at the login screen or even during the match. Below you can find a list of symptoms that are linked with the connection issues:

SYMPTOMS OF CONNECTION ISSUE:

Your PC Attempting to reconnect message during the match

Received a firewall error message

Experiencing lag or lag spikes in your PC

Couldn’t able to download or patch the game

Login error message shows that is not related to your credentials

You receive PVP.net error message

Sound stutters in-game

Unknown error message

Receiving a Maestro error message

You couldn’t able to select champion after queuing with your friends

STEPS TO FOLLOW:

Hextech Repair Tool can help you to resolve many troublesome connection issues. You can learn more about the tool here!

For a quick check of issues, the Lag Report is a great resource for measuring the ISP connection of the game servers. It's the best way to find the problems before you go to the game, so give it a try.

CHECK THE SERVERS

Before performing any troubleshooting steps, it is always best to check the current state of the League of Legends server status that you are trying to connect. List of servers are:

North America

Brazil

Turkey

EU West

EU Nordic & East

Russia

Latin America North

Latin America South

Oceania

Japan

Korea

SWITCH TO A WIRED CONNECTION

Wireless connections will be difficult to troubleshoot due to constant interference from the environment and other radio signals. This often causes lags or some loss in the game. To remove this factor from our troubleshooting, we suggest you switch to a wired (Ethernet) connection if it is possible. If you have any issues contact League Support.

FIREWALL TROUBLESHOOTING

Firewalls work as they block both incoming and outgoing communications. Blocking INCOMING connections prevents "hackers" from accessing your computer, by handling a flaw in an Operating System or a commonly used software.

Firewalls are built by users to protect themselves. Outgoing connections are opened by apps running on your system. These are usually harmless like web browsers and instant messengers.

UPDATING YOUR FIREWALL

We have contacted many firewall manufacturers to identify League of Legends as a harmless application and add to exceptions automatically. Your firewall simply needs to update the firewall from the manufacturer to apply these exceptions.

TURNING OFF YOUR FIREWALLS

The quickest and easiest way to solve your problem is to disable your firewalls. This is only for troubleshooting purposes.

DISABLE YOUR WINDOWS FIREWALL

Click Start

Go to Control Panel

Click System and Security

Then go to Windows Firewall

Now Turn Windows Firewall on or off

Under each Network location, select the Turn off Windows Firewall option

REMOVE THIRD-PARTY FIREWALLS

It is important that you need to uninstall this third-party software in this step. Sometimes the firewalls still block your connections even if they are disabled. Once you found the reason for the issue, you can re-install and configure the firewalls properly to allow League of Legends network traffic.

DISABLE YOUR ROUTER FIREWALL (NOT RECOMMENDED)

For this step, you have to access your router configuration page. You can do this by typing the IP Address of your Default Gateway in your browser. If you are not sure what the IP address is or what is the login credentials for your router, there is a list available here. Please note that disabling the router firewall leaves you open to malicious scripts and software.

ADDING EXCEPTIONS TO YOUR FIREWALL MANUALLY:

Here is a list of paths that you need to add to your firewall's exception list:

C:\Riot Games\League of Legends\LeagueClient.exe

C:\Riot Games\League of Legends\LeagueClientUx.exe

C:\Riot Games\League of Legends\LeagueClientUxRenderer.exe

C:\Riot Games\League of Legends\Game\League of Legends.exe

For this process:

Right-click on the firewall and go to Options or Settings.

Find a tab on Exceptions\Allowances\Applications.

Add all the four executables above. Give them "Full Access" or the equivalent setting.

CONFIGURE YOUR DNS

CHANGE IT TO PUBLIC DOMAIN

The League of Legends launcher uses a server that has problems connecting to some Internet Service Provider’s default Domain Name System resolver. If your launcher doesn’t start downloading a patch, you try to change it to public DNS servers in your network settings. Most often, this only applies to users outside of the US.

PACKET LOSS

We have two best tools for checking if packet loss occurs on your connection. The first one is our Lag Report tool, it quickly scans your connection and shows the score based on other players near you. This tool also shows a packet loss rating.

The second tool is the Connection Troubleshooting - Log Reader. Here, You can upload one of your logs from a previous game and check for packet loss, jitter, or ping of the game. This is tool will be help you big if you experienced a connection issue during your game and want further details.

If either of the tools reveals that you have packet loss, then your connection is losing data packets. If you experience anything like that then you need to contact your Internet Service Provider and troubleshoot it with them.

PACKET BUFFERING

Always remember that some third-party applications also contribute to high buffering rates.

Examples of common applications which increase the buffering rate:

Skype

Teamspeak

Spotify

Youtube, Twitch, etc.

Torrent programs

PORT FORWARDING

WHY FORWARD PORTS MANUALLY?

Sometimes the ports that need to accept connections from League of Legends servers are closed on a router by default. If that is the case, you need to forward them manually.

CONNECTING FROM A RESTRICTED NETWORK?

If you are connecting from a restricted network, like a college campus, you will need to provide the ports above to your network administrator so they can forward them to you. Please do a Riot Support ticket submit if your network administrator needs any additional information.

VPN AND PROXY USAGE

Please make sure that you are not using any VPN or a Proxy to connect to a League of Legends server, as they can cause many connection issues which will be difficult to fix. VPNs should be used to test your connection in very specific cases when advised by our Riot Game Support Technical Specialists.

RENEW IP AND FLUSH DNS (WINDOWS)

Press the Windows Key and type cmd

Right-click the Command prompt and click "Run as Administrator" option. A black window shows up with white letters

.

Type ipconfig /release in the command prompt.

Press [Enter]

Close the command which attempts to make a connection.

UPDATING YOUR OPERATING SYSTEM (MAC)

Many updates to the Operating System include bug fixes and extensions to graphical software that allow games to run with fewer problems. If you're experiencing any connection-related issues, a software update may help.

Click the Apple icon and click "About This Mac", and select "Software Update..."

The App Store will open and display any software updates available for your Mac.

Click "Update All" to install the available software updates.

Restart your system if required.

ADMINISTRATOR SETTINGS (MAC)

In Mac, you need to have administrator privileges. You can manage user settings in the Users & Groups of System Preferences.

Not having administrator privileges may cause faults with installation, patching, as well as while playing League of Legends. In some cases, you may not have the correct file or folder in your League of Legends installation. You can follow the below steps to verify that you have the correct access:

Click the Apple icon on the top left of the screen, and go to"System Preferences" and Double-click "Users & Groups"

You can view a list of accounts on the left side of this screen. If you don't see "Admin" by your account, you'll need to enable Administrator access:

First, click the lock icon

In the resulting popup, log in with Administrator account

Check the"Allow user to administer this computer" box

Relaunch the League of Legends to see if you're able to run without issues

Setting Folder Permissions from the Info Window:

Find your League of Legends file location. If you installed to the default location, press the command key+Shift+G, and paste in: /Applications/League of Legends.app/Contents/

Open the Info Window

Expand "Sharing & Permissions" section

Make sure that the "Privilege" column next to your account says "Read & Write".

If not:

Click the lock icon and enter your password

Click the entry in the "Privilege" column

Select "Read & Write" from the dropdown

UPDATE YOUR NETWORK ADAPTER DRIVERS

Outdated drivers can cause issues in playing League of Legends. Update your drivers to experience the smooth gameplay of League of Legends. If you are struggling with how to do it then give a call to Riot support, we help you to fix it.

STILL, HAVING ISSUES?

If none of the above points helped, please do a Riot support ticket submit to League of Legends Support. In order to help us to resolve your issue quickly, please include the following logs in your ticket:

Network Analysis

Trace Route

Process List

riot support

league of legends server status

league of legends support

riot games support

league support

riot support ticket submit

league of legends support live chat

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